Last updated: September 12, 2026
This Privacy Policy explains how Comercial de Refrigeração Panan Oeste LTDA (“Panan”, “we”), CNPJ 15.448.996/0001-70, Rua Marechal Rondon, 25, Amambaí, Campo Grande – MS, 79008-000, Brazil collects, uses and protects personal data, in accordance with the Brazilian General Data Protection Law (Lei nº 13.709/2018 – LGPD).
1. Data we collect
- Contact data: name, phone number and the content of messages you send us by phone, WhatsApp or through this website.
- Order data: products requested, quantities and pickup or delivery details.
- Navigation data: IP address, browser, device and date and time of access, recorded by our hosting provider for security purposes.
2. How we use data
- To answer questions and prepare quotes;
- To process orders, exchanges and returns;
- To comply with legal, tax and regulatory obligations;
- To keep this website secure and working properly.
We do not sell or rent personal data.
3. Legal bases
Processing is based on pre-contractual and contractual steps requested by you, compliance with legal obligations, our legitimate interests and, where required, your consent.
4. Sharing
Personal data is shared only when necessary: with providers that help us operate, such as hosting and messaging tools; or with public authorities when required by law.
5. Third-party services
Conversations via WhatsApp are also subject to the privacy policy of WhatsApp (Meta). This website uses Google Fonts and an embedded Google Maps map, which may process technical data according to Google’s own policies.
6. Cookies
This website does not use advertising or tracking cookies. Embedded third-party services may set their own technical cookies.
7. Retention and security
We keep personal data only for as long as necessary for the purposes described in this policy or to meet legal obligations, and we adopt reasonable technical and organizational measures to protect it.
8. Your rights
Under the LGPD you may request confirmation of processing, access, correction, anonymization, blocking or deletion, portability, information about sharing and revocation of consent. To exercise these rights, contact us using the details below.
9. Changes to this policy
We may update this policy from time to time. The current version is always available on this page.
10. Contact
Comercial de Refrigeração Panan Oeste LTDA · CNPJ 15.448.996/0001-70
Rua Marechal Rondon, 25, Amambaí, Campo Grande – MS, 79008-000, Brazil
Phone: +55 (67) 3322-5555 · +55 (67) 99906-6220 · WhatsApp
Email: suporte@panan.com.br